IISIInternationales Institut für Sozio-Informatik

2018 EUSSET-IISI Lifetime Achievement Award to Dave Randall

Dave Randall was born in the West Country in the UK in 1950 in a working-class family - his father was a welder - and he was one of 6 children. He graduated from the University of Kent at Canterbury with a degree in sociology in 1971 and got a postgraduate certificate of education from Keele in 1973. After this he spent many years working as a schoolteacher. However, being more than ready for a change, he pounced on an opportunity to do a masters course at Lancaster University in 1988, which he passed with distinction. It was at this time that he made the acquaintance of John Hughes, who readily spotted his talents, and he went on to become one of the key members of the Lancaster School of CSCW. During his time at Lancaster he was involved in some of the great formative studies in CSCW, producing papers that have become cornerstones of the literature. He worked on the original Air Traffic Control studies and was also one of the researchers involved in a range of influential studies of retail banking. Through his involvement in the work at Lancaster, he became one of the key figures involved in working out how ethnography might contribute to the design community, something he has been building upon ever since. In 1992 he was offered the chance to take a full-time position as a lecturer at Manchester Metropolitan University, where he stayed until 2011. When Dave retired from this position he remained extremely active in the community, taking on a Senior Professor position at the University of Siegen almost immediately, as well as a Visiting Professorship at Linnaeus University in Sweden, and a range of consultancy contracts across Europe, in Brazil and in Japan.

Dave has published and co-authored a number of excellent books including Retail Finance and Organisational Change, Fieldwork and Design, and a recent book critiquing rational choice theory entitled Choice. He also played a key role in bringing together the series of essays contained in another recently published book entitled Socio-informatics - on the use and design of IT artefacts. He has written and published an impressively large number of journal and conference papers, reports, and book chapters, putting most of his colleagues to shame. Nor are these incidental and low-level papers. Many of them have been profoundly influential and have served to shape research agendas, including his work on organizational memory and, most particularly, his extensive oeuvre that examines the role of ethnography in design. He has also served on numerous conference programme committees as an AC, an SC or a chair. And all of this is aside from the huge volume of work he’s done as a reviewer and an editor along the way. Together with Mark Rouncefield and Richard Bentley he systematically ran tutorials on the use of ethnography at CSCW and ECSCW from 1992 to 1999 and has continued to provide such tutorials and masterclasses to the community ever since. And none of this begins to touch the role he has played as a lecturer over the years. Dave has a lively intellect and he’s interested in virtually everything. He has a phenomenal capacity to listen to anyone and send them away feeling better about what they are doing and he exhibits a tireless attention to bringing people on. He is a natural pedagogue with a remarkable ability to engage students, but his particular gift is to engage people in seemingly incidental, but profoundly inspirational conversations. Numerous people have benefited from his advice over the years and long may they continue to do so.

2017 EUSSET-IISI Lifetime Achievement Award to Mark Ackerman

Mark Ackerman's influence in the CSCW community can be traced back to his work in the Answer Garden projects and the seminal papers related to it. This work opened the research field of knowledge sharing from a CSCW/practice perspective, with a distinct socio-technical approach which was not only sensitive to but also able to overcome many problems of the mainstream positivist approach to Knowledge Management. Already the Answer Garden work show features that have characterized  his whole career: development of novel concepts to describe and understand a new phenomenon; construction of innovative computer systems based on those concepts and experimenting with them; and high-quality ethnographies of real-life complex settings both to inform the concept formation and to see what happens in real life when new systems are actually used. Such a "complete" approach is not for reaping rapid benefits; it needs long-term committment and resources. Correspondingly, the development of such an approach needs both a vision and skills, capability and dedication to realize the vision, and such a combination is scarce.

Mark has been publishing actively, and a significant number of his papers are been well received and cited around the world, making him one of the most cited researchers within the CSCW community. His influence is not limited to CSCW, but he can be seen in general as one of the best known academics pursuing a practice-based approach to human-centered computing.

Mark has also been working tirelessly for the research community both in editorial and chairing roles in a number of central journals and conferences, and as a permanent reviewer and PC member for all central publication forums. In particular he has served as an important bridge between European and US research communities.

2015 EUSSET-IISI Lifetime Achievement Award to Susanne Bødker and Christian Heath

Susanne Bødker and Christian Heath have been and are two central figures in shaping a research agenda for the design of socially embedded technologies over a number of years. They represent two lines of research which each had a tremendous influence on the European CSCW tradition. Susanne represents the Participatory Design tradition and Christian the interaction analytic approach in ethnomethodology.

Susanne Bødker’s influence in the CSCW community can be traced back to her work in the Utopia project - the seminal approach to worker-oriented design of collaborative technologies in the printing industries. Strongly influenced by Kristen Nygaard’s approach to critical computing, Susanne and her colleagues set an agenda for participatory design within the CSCW community, an agenda that continues to have a powerful influence. Her work within the Scandinavian School of participatory design offered a radically new approach to design practices in the field of computing by recognizing the political nature of design and the importance of ‘taking sides’ in that politics. Equally importantly, Susanne was one of the first researchers to recognize the need for a new theoretical and conceptual base in relation to a new computing paradigm. Along with others, she applied the theoretical lens of activity theory to the analysis of and designing for cooperative work. Her widely cited PhD thesis: “Through the interface” represents a major theoretical contribution to the field of human centered computing.

Susanne has also played a major role in the institutional setting of our field. She represents a research environment that has been very active in disseminating the empirical and conceptual contributions made by the fields of CSCW, PD and HCI by energetic support for conferences and meetings which are vital to the building of a research community that combines computer science with the social sciences. Through a large number of conferences (the decennial Århus conferences, ECSCW and PD conferences), and a generous use of visiting positions, she has contributed to the large international network of CSCW/HCI/PD researchers around the world.

Christian Heath’s influence in the CSCW community can be traced back at least to the seminal papers written with Paul Luff on collaborative work in the London Underground. These papers set an agenda for CSCW research in more than one way. Firstly, they had a profound methodological importance in that they were probably the first examples of the use of video for investigation. It is easy to forget what a revolutionary step this was at the time. Nevertheless, largely due to that path-breaking work, video analysis is now routinely embedded in areas like interaction analysis; user experience design; ethnographic work, and so on.

Secondly, and no less importantly, these papers had huge analytic consequences. For the first time, we had a clear statement of the importance of timeliness and elegance in cooperative and coordinative work and a demonstration of how that interactional elegance can, with careful study, be recognised in the most subtle of glances, gestures and gazes. The point here is that economy, ecology and elegance are visible features of the local rationality that members exhibit. Sophisticated video analytic, conversation analytic and ethnographic techniques are used here to reveal something to us of the ‘resources, practices and reasoning’ that are brought to bear on the emerging situation. Such matters turn out to be hugely consequential in the effective design of cooperative technologies. Following the London Underground study, Heath’s group at King College has, inter alia, studied museums and art galleries; medical work; optometry; architectural practice; command and control centers, and public science. The group has also published a number of important books outlining approaches to workplace studies, including Video in Qualitative Research (2010), Technology in Action (2000) and Workplace Studies (2000).

Christian’s overall contribution to research is by no means limited to technological matters. His book, Dynamics of Auction (2013), is a study of auction rooms which deals in fine arts and antiques. It is a brilliant example of how descriptions of work practices can challenge the orthodoxies of economic theory.

2013 EUSSET-IISI Auszeichnung für das Lebenswerk an Liam Bannon und Kjeld Schmidt

Kjeld Schmidt und Liam Bannon waren maßgeblich an der Gründung und Entwicklung eines eigenständigen, europäischen CSCW-Forschungsraums  beteiligt, in dem sich der Praxisbegriff als Basis für die Gestaltung sozio-technischer Systeme etablieren hat. Beide haben einen grundlegenden Beitrag dazu geleistet, dass diese kritische und  herausfordernde europäische Gestaltungsperspektive, zur Entwicklung des Design Thinking beigetragen hat. Nicht zuletzt haben sie ein hohes Maß an Wissenschaftlichkeit etabliert und aufrechterhalten, was in einem solchen interdisziplinären Umfeld nur selten vorkommt. Beide haben sowohl gemeinsam als auch einzeln maßgeblich die Etablierung des renommierten und einflussreichen CSCW-Journals, dessen langjähriger Herausgeber Professor Schmidt war, und der zweijährig erscheinenden ECSCW Konferenzreihen beeinflusst. Von ihrem anhaltenden Einfluss auf die Wissenschaftsgemeinde zeugt die  beneidenswert hohe Anzahl an Zitaten von ihren zahlreichen und thematisch breitgefächerten wissenschaftlichen Publikationen, die sie sowohl gemeinsam als auch einzeln im Bereich CSCW und HCI veröffentlicht haben. Ihre Arbeit hat eine ganze Generation von Wissenschaftler und Praktiker inspiriert und beeinflusst.

Liam Bannon, geboren 1953 in Dublin, Irland, studierte Psychologie und Informatik an der University College, Dublin und am Trinity College, Dublin, gefolgt 1981 von einer Promotion in Experimenteller Psychologie an der Western Ontario Universität, Kanada. Sein frühes Interesse in den 1970er Jahren für die künstliche Intelligenz weichte in den 1980er Jahren der Untersuchung von Human-Faktoren in der Informatik. In den Anfangsjahren der HCI arbeitete er zusammen mit der Gruppe von Don Norman am UCSD, wo er die Bedeutung des Computers als Kommunikations- und Kollaborationswerkzeug bzw. -medium betonte. In den späten 1980er Jahren zog er nach Skandinavien, wo er den skandinavischen Ansatz des Participatory Design kennenlernte und überwiegend an der Universität Aarhus arbeitete. Bannon war auch lange Zeit für zahlreiche US-amerikanische und europäische Forschungsinstitute und Universitäten tätig. 1993-2009 arbeitete Bannon an der Universität Limerick in Irland als Professor und Gründungsdirektor des Interaction Design Centre (Zentrum für Interaktive Gestaltung). Er hat einen Ansatz der mensch-zentrierten Gestaltung geprägt, der als Alternative zum dominierenden Paradigma der „Ambient Intelligence“ auf Verstärkung statt auf Substitution setzt.

Kjeld Schmidt wurde 1945 in Esbjerg, Dänemark, geboren. Ursprünglich Software-Programmierer (1965-72), absolvierte er 1974 einen M.Sc. in Soziologie an der Universität Lund, Schweden. Nach einem Jahrzehnt der Erforschung von sozio-ökonomischen Transformationsprozessen, entschied er sich 1985 seine ganze Aufmerksamkeit dem damals neu entstehenden Bereich des Computer-Supported Cooperative Work (CSCW) zu widmen - zunächst als Forscher in der Privatwirtschaft und ab 1989 auch beim Risø National Laboratory. Seit 1998 war er als Fakultätsmitarbeiter an mehreren Universitäten in Kopenhagen tätig. Derzeit ist er Professor für Arbeit, Organisation und Technologie an der Copenhagen Business School. Schmidt ist seit 1992 Chefredakteur des CSCW Journals. Seine wichtigsten wissenschaftlichen Beiträge im Bereich CSCW konzentrieren sich auf das, was man sein konzeptionelles Fundament bezeichnen kann.  In diesem Zusammenhang hat er beispielsweise im Wesentlichen zur Klärung der Schlüsselbegriffe „Arbeit“, „kooperative Arbeit“, „Bewußtsein“, „Wissen“ und „Praxis“ beigetragen. Im Rahmen seiner technologie-orientierten Forschung, hat er an der Entwicklung von Computertechnologien stark mitgewirkt, die es Arbeitern ermöglichen wird, die Protokolle ihrer koordinativen Praxen, wie z.B. Arbeitsfluss und Klassifizierungsschemen, in einer gänzlich verteilten und flexiblen Weise zu formulieren und auszuführen.

2011 EUSSET-IISI Auszeichnung für das Lebenswerk an Frau Prof. Dr. Christiane Floyd

Frau Floyd hat die EUSSET-IISI Auszeichnung für das Lebenswerk für folgende Verdienste erhalten:

  • Entwicklung eines alternativen Forschungsparadigma im Bereich der Softwaretechnik, das den Diskurs, der sich bis dahin überwiegend auf technologische Fragen beschränkte,  für sozio-informatische Fragen eröffnet hat.
  • Einbeziehung der Kybernetik als Theorie II. Ordnung (Theorie der Selbstorganisation) in die Theoretisierung der Informatik.
  • Starkes Engagement bei der Entwicklung von internationalen Kursangebote und Promotionsprogrammen für Sozio-Informatik, insbesondere bei der Entwicklung der internationalen Frauenuniversität und des Promotionsprogramms an der Universität Addis Abeba
  • Lebenslanges politisches Engagement für eine nutzerfreundliche Gestaltung der Informationsgesellschaft, insbesondere im Rahmen des Forums „Computer Scientists for Peace and Social Responsibility“ (FIfF).

Christiane Floyd, 1943 in Wien geboren, studierte ab 1961 Mathematik an der Universität Wien und promovierte 1966. Neben der Entwicklung eines Algol-60-Compilers für das Siemens Central Labor in München, arbeitete sie 1968 als wissenschaftliche Assistentin an der Universität Stanford. Später leitete sie den Bereich „method development“ bei Softlab in München. 1975 präsentierte sie auf der Siemens Handelsmesse die erste weltweite Entwicklungsumgebung namens Maestro I. Als erste Frau im deutschsprachigen Raum, begann sie 1978 ihre Karriere als Professorin an der Fakultät für Informatik der TU Berlin. 1991 erhielt sie einen Ruf an die Universität Hamburg, wo sie begann den Bereich Softwaretechnologie (SWT) zu leiten. Eine ihrer wichtigsten Entwicklungsleistungen war die Realisierung des Prozessmodells STEPS, in dem Softwareentwicklung als eine evolutionäre Aktivität verstanden wird, welche die Nutzer in den Gestaltungsprozess miteinbezieht. Bei der konzeptionellen Fundierung dieses sozial eingebetteten Verständnisses von Softwaretechnik, griff Floyd auf die Theorie der selbstorganisierten Systeme zurück.